Policyholders can expedite the process by contacting their insurance agent directly. A policyholder’s insurance agent is listed on the declaration page of his or her policy. If a policyholder cannot reach their agent, he or she can contact their service provider, also listed on the declaration page. When speaking to an insurance agent or a service provider, the policyholder should have their insurance policy number available.
Policyholders are also encouraged to visit www.lacitizens.com for more information about filing a claim.
Louisiana Citizens mobilized a network of claims adjusters in the hours following the landfall of Hurricane Isaac to assist homeowners in verifying their claims and commencing payments for covered losses.
Once Louisiana Citizens policyholders contact their insurance agent or a service provider to report a claim, the policyholder will receive a claim number and will be contacted by an adjuster within 72 hours.
“Louisiana Citizens has the systems in place to handle our policyholders’ claims efficiently. We are in the process of assigning claims to adjusters, who are required to contact the claimant to make an appointment. We encourage all of our policyholders to contact their insurance agent immediately if they believe that they may have damage to their property or a loss of contents,” said LA Citizens Chief Executive Officer Richard A. Robertson. “We understand that this is a difficult time for many individuals and families, and we are working to make the claims process as smooth as possible. We will continue to update our policyholders about our progress in addressing claims in the coming days.”
Policies can vary from property to property. Policyholders should refer to their Louisiana Citizens policies to determine applicable coverage and limits or contact their agents for assistance.