Evangeline Parish residents either lost phone service, Internet services or both Thursday, August 14, after a 140-pair fiber cable was cut on LaSalle Street in Ville Platte on the west side of town.
Tracey Moses, public relations manager for CenturyTel, said Mamou’s high speed Internet (DSL), was affected along with Pine Prairie’s long distance and high speed Internet, Turkey Creek’s long distance and high-speed Internet, Vidrine’s long distance and high-speed Internet and western areas of Ville Platte’s high speed Internet, fed by remotes.”
Pine Prairie, Turkey Creek and the Vidrine areas were isolated,” Moses said, which meant residents could call each other but could not make long distance calls.
By 3 p.m. Thursday, the long distance service was repaired. Internet services were repaired by 6 p.m.
When the fiber optics cable was cut, Andrew Dugas, area operations manager for south Louisiana, explained services were affected in these areas. He released a statement to local media stating, “Our service technicians are working quickly to repair the cable and restore long distance and Internet services to our customers.”
For more information on CenturyTel, visit www.centurytel.com.